Spotify Subscription Page On App

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At the time of writing, Spotify does not make use of native subscriptions in its iOS app. In fact, with the exception of preexisting accounts subscribed through iTunes (which are grandfathered), users can no longer subscribe and manage subscriptions in-app — this all has to be done through Spotify’s website.

About canceling a subscription

Most subscriptions automatically renew unless you cancel them.
If you cancel, you can keep using the subscription until the next billing date.
If you cancel during a trial period, you might lose access to content immediately.

If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.

Canceling subscriptions is slightly different in Israel, South Africa, and Turkey. Learn about special circumstances for these countries and regions.

How to see or cancel subscriptions on your iPhone, iPad, or iPod touch

Open the Settings app.
Tap your name.
Tap Subscriptions.
Tap the subscription that you want to manage. Don't see the subscription that you're looking for?
Tap Cancel Subscription. (Or if you want to cancel Apple One but keep some subscriptions, tap Choose Individual Services.) If you don’t see Cancel, the subscription is already canceled and won't renew.

See or cancel subscriptions on your Mac

Open the App Store app.
Click the sign-in button or your name at the bottom of the sidebar.
Click View Information at the top of the window. You might be asked to sign in.
On the page that appears, scroll until you see Subscriptions, then click Manage.
Click Edit next to the subscription that you want. Don't see the subscription that you're looking for?
Click Cancel Subscription. If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew.

See or cancel subscriptions on your Apple Watch

On your Apple Watch, open the App Store.
Scroll to Account and tap it.
Tap Subscriptions.
Tap the subscription that you want. Don't see the subscription that you're looking for?
Tap Cancel Subscription. If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew.

See or cancel subscriptions on Apple TV

On Apple TV, you can edit subscriptions only for tvOS apps that are installed on that Apple TV. For Apple TV (3rd generation or earlier), use an iOS or iPadOS device or computer to manage your subscriptions.

Open Settings.
Select Users & Accounts, then select your account.
Select Subscriptions.
Choose the subscription that you want to manage, then select Cancel Subscription. If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew.

If you don't have an Apple device

To see or cancel your subscriptions, use iTunes on a Windows PC or follow the steps for your Android device or other device.

If you don't see the subscription that you're looking for

If you tried to see or cancel a subscription and you can't find the subscription that you're looking for, check the following things. Or contact Apple Support.

Is the subscription billed through another company?

On your bank statement, find the charge for the subscription. If it does not say iTunes, Apple, or something similar, the subscription might not be billed through Apple.

Get help with subscriptions that aren't billed through Apple.

Did a family member sign up for the subscription?

A Family Sharing organizer can’t manage subscriptions for other family members. Ask your family members to change or cancel their subscriptions from their own devices or when they're signed in with their own Apple ID. You can also use Ask to Buy to control what kids buy.

Turn on Ask to Buy.

Did you subscribe with a different Apple ID?

To see subscriptions for a different Apple ID, sign in with that Apple ID, then follow the steps in this article.

Do you need to manage iCloud storage or AppleCare plans?

Downgrade your iCloud storage plan.

Manage an AppleCare+ plan or AppleCare Protection Plan.

Learn more

What is a subscription?
Request a refund.
Learn what to do about unfamiliar charges.
Learn how to switch your subscription to a different plan, such as plan that you can pay annually or a plan that you can share with family.
To see when subscriptions were billed to you and at what price, check your purchase history.
If you don't receive receipts when a subscription renews, you might have turned off renewal receipts. If you want to receive receipts, follow the steps in this article, then turn on Receive Renewal Receipts.

Back in June 2016 we published Welcome to the subscription economy, Apple — at the time Apple had revealed its plans to completely revamp its iOS App Store, and as a part of the update, include expanded support for subscriptions as a billing model for iOS apps.

Over 18 months have passed since this announcement, and native support for subscriptions on iOS is fully rolled out and available to app publishers. So what does the landscape look like today?

Firstly, here are the subscription features Apple currently supports on the App Store:

Auto-renewable subscriptions (user automatically remains subscribed until cancellation)
Apple takes 30% of revenue for the first year of user’s subscription
After the user has been subscribed for one year, Apple’s cut is reduced to 15%
Free trials are supported
Supports multiple “Groups” (different subscriptions) and “Service Levels” (pricing tiers)
Supports introductory pricing; e.g. users pay $1.99 for the first three months, then $9.99 afterwards
Supports territory-specific pricing (across all currencies)
Optional grandfathering of existing accounts after pricing changes
Handling of communication and acceptance of pricing changes (push notifications)

Read the full specification here.

Some big subscription businesses are still holding out

In our 2017 post I highlighted Spotify as an example of a company passing on Apple’s cut of revenue:

“Right now, Spotify premium costs $9.99 monthly if you subscribe on the web, but $12.99 monthly if you purchase through the App Store. This is a prime example of the business passing the Apple Tax down to consumers.”

At the time of writing, Spotify does not make use of native subscriptions in its iOS app. In fact, with the exception of preexisting accounts subscribed through iTunes (which are grandfathered), users can no longer subscribe and manage subscriptions in-app — this all has to be done through Spotify’s website.

In other words, Spotify has completely checked out of Apple’s ecosystem for managing paid subscriptions. After a recent public complaint letter to Jean-Claude Juncker, president of the European Commission, it’s clear that the company has had enough — even with recent changes to the fee structure.

This strategy of abstinence is similar to audiobook platform Audible, which after some back and forth with Apple chose not to subscribe to the platform’s fee structure. Audible does not allow users to purchase new books in its iOS app — it will only play previously purchased books. The user can browse the store and add books to their wishlist, but the purchase must be completed on the web (and there is no web link to do that). This results in a worse (and to some extent confusing) experience for the end user, who typically ends up as the loser in such scenarios.

So who is embracing subscriptions?

Despite the push-back from large vendors like Spotify, there are a number of notable publishers using subscriptions on the App Store. Apple is promoting many of these in a dedicated section of the store’s front page, as they typically do with apps showcasing key platform features:

Consumer apps like 1Password (which recently introduced a subscription option) are fully onboard with the new App Store subscriptions:

Subscriptions are given a dedicated section of the App Store listing on iOS. A single app can display multiple subscriptions here; e.g., monthly, annual, etc.

The New York Times also offers its Basic subscription through its iOS app:

The benefits for end users are clear

Lower friction

With App Store subscriptions, Apple has done what they’re renowned for being great at: enforcing a standardized user experience that people can understand and is in no way hostile. With these changes, subscribing to the New York Times is exactly the same flow as subscribing to 1Password (or any other app).

Secondly, the built-in free trial functionality gives users the confidence to try out the service before subscribing.

Mobile-first approach

Smartphones are to many people the primary way they interact with the world. Apple is providing a way for people to discover, subscribe and manage their subscriptions that is native and optimized for the smartphone. Purchasing with a single tap of your finger beats manually typing payment information on a computer or getting rerouted to external payment platforms.

Increased trust

The App Store as a platform is familiar with every single user of an iOS device. People trust that they can spend money and store their credit card details without the security concerns that come with paying a smaller vendor.

Centralized subscription management and billing

As a consumer, managing a multiple subscriptions can be a headache. It can be hard to even keep track of which ones are actively charging you. In the App Store, users can view a single list of all subscriptions — active and historical — with the option to cancel at any time:

User benefits = business benefits

It might seem like these new subscription features may be putting more control in the hands of the user at the expense of the publisher — it’s easier for a user to keep track of and cancel their subscription through Apple’s standardized features.

However, this is largely a redundant argument.

In reality, a smoother experience for users will lead to increased customer happiness. If a customer really wants to cancel their subscription, putting barriers in their way only serves to increase frustration. This generates negative brand association that only hurts your chances of future reactivation — why would users ever come back if they’ve had a horrible experience unsubscribing in the past?

Secondly, it’s worth noting that friction for users has been reduced at both ends of the customer lifecycle. It’s just as easy for users to start a subscription as it is for them to leave, and work has clearly been done to make sure that both trial onboarding and trial-to-paid conversion is seamless. The fact that free trials automatically convert to paid subscriptions is a big deal in itself.

Apple is incentivizing long-term customer relationships

The new fee structure for subscriptions on the App Store is not about yielding to pressure around high fees for developers.

Apple knows that the success with the subscription model relies on delivering ongoing, long-term value for users. This is why there’s an incentive to keep customers active beyond one year, in the form of reduced fees.

If you’re a subscription business and you care about: